One aspect that gives social media its power punch is the ease in which we can share and link information. Tools are being developed as fast as the growing blogosphere. Just when you finally figured out how to spell del.icio.us up pops a toy box of new fun – from a tool that sounds like a disco dance linkaGo Go to something that you’d find on a dessert bar Raw Sugar.
How to keep track was a nightmare for most people. Offering more than a couple of options to your readers was even more frustrating. Lee Odden, Online Marketing Blog, has developed a couple of nifty social media tools that make all that a snap. In true blogger kindness, has provided them gratis. Of course, what would you expect from one of the Business Blog Consultant site contrbutor bloggers.
The first tool allows you to add a social bookmark menu after each post or on a static web page. The jazzy thing about this tool is the social bookmark links are presented in a drop down menu to save screen space.

The second tool is an RSS Button Maker. By placing your cursor over the orange RSS icon a list of the top RSS readers folds out so you can subscribe using your favorite reader.

Sweet!

Kate Kaye of ClickZ reports that spending for marketing budgets for real estate is waining in the regular newsprint of old. Realtors are spending more and more of their ad budgets online. Citing a study performed by Classified Intelligence she indicates:

So, if 58 percent of real estate agents surveyed are raising ad budgets this year, where is the money going? Where they are spending the bulk of the money online, in fact, is on their Web sites. Twenty-six percent spent 10 percent and 29 percent spent 20 percent of their budgets there. Just 6 percent did not spend at all on their Web sites.

Impressive numbers but where are they actually spending the money? Andy Beal believes he knows where the revenue is going and that is to blogs. In fact as Mr. Beal states:

While Realtors are reducing their offline spend, the report shows there is no clear winner for online ad spend.

But I know the answer. Want to know where real estate agents are investing their online efforts? Blogging! Yep, I lose track of the number of new blogs that I see each day that relate to the real estate industry. But don’t just take my word for it, take a look at these charts…

Andy makes a good point about the discussion of real estate, but what is interesting to find are blogs about real estate that are being tracked by Technorati have reached nearly 1000. The reason I find this interesting is because less than a few weeks ago I did the exact same search for a presentation to a real estate agent and it turned up only half that number. Real estate blogs are popping up all over the blogosphere and Google shows that over 91,000,000 search results come from searching blogs for real estate. After doing some other snooping around it looks like some in the real estate businesses are spending huge amounts on pay per click campaigns and for paid search. Of these companies I was unable to find any of them working natural search through blogs. Being the investigator type, I was curious if I could find a blogger on Google that was in the denver area. Real estate always seems to be on the rise here in Denver so a realtor can be found on every street corner. I searched Denver Realtor. At the time of this writing, I was able to find that the number 2 search result turned up Kristal Kraft. It just so happens that Kristal is a realtor in Denver that has a blog. Today she has a beautiful picture of balloons being launched in the blue Colorado sky. I’ve not personally talked with Kristal but rest assured, if I was looking for a realtor in Denver, she may get my call only because I was able to find her easily.
Realtors in the real estate business are clamoring for a piece of the online pie, but those realtors that hop on the blog bandwagon will find themselves out ahead of those still trying to attract the home buyers and sellers via that thing rolled up on the driveway. A very small investment has given one blogger a leg up on the competition.

This was going to a post about “Don’t blog when you’re angry”, but as I thought about it, it became, how to handle negative posts or comments.

Negative comments (especially) and posts are two of the biggest fears new business bloggers have.  “What if they say something not nice about us?”  “What if they don’t like our product or brand?”  Well, let’s face it, even Mother Teresa had critics, so don’t feel like people aren’t already saying negative stuff about you.  The question is then, what do I do?

So imagine this.  You’re skimming your Technorati feed of blog links/mentions (psst, this is a hint, you should be doing this) or looking at the new comments on your most recent post.  Then you see it.  The post or comment you’ve been dreading.  It’s negative.  It’s charged.  Maybe even saying things that they wouldn’t say in front of their mother.  Your blood pressure has just gone through the roof.  Your blood is boiling.  Basically, you’re pissed.

You get to the page.  You’re ready to respond.  You’re fingers are poised over the keyboard … STOP.  Wait.  Huh?  I thought the blogosphere was all about immediacy and stuff?  Yes, it is, but think for a moment here.  Are you in the best mood to respond right now?  Maybe, just maybe, there is a grain of truth.  Maybe there is some constructive criticism there.  So … take a break.  Bookmark it, leave it open, whatever, just step back for a moment and chill.

When you’re a little more calm, re-read the post or comment.  See if there is something good that can be taken from it.  Think of a polite response.  Resist the temptation to stoop to negativity and such.  Then, as hard and stupid as it might seem, personally e-mail the author.  Maybe you have an ally and you don’t know it.  Maybe you’ll learn something.  Maybe you’ll get kudos for just being real.

Just remember, don’t post or comment pissed off.  Chances are you’ll regret it.

tags: business blogging, negative comments

There’s a school of thought in the blogosphere that suggests once a Weblog article is written and published for the world to see, it’s done, cast in stone, and never to be touched or modified again. You can produce more recent updates or corrections, but there’s a sense that the “historical archive” is more important than being accurate or correct or contemporary.

Sometimes that just doesn’t work, though, and I experienced just this situation with a recent article I wrote on my weblog about the JonBenet Ramsey murder, an article that was reprinted in the local newspaper this morning, just hours before new revelations in the case were unveiled that made the entire article irrelevant and wrong.

What to do? Indeed, what should bloggers do when their material later becomes incorrect? Should they go back to the original, already published article and tweak or update it? Or just ignore the situation?

Please, take a few minutes and go read my longer essay on this topic, the one with all the ugly details: Why bloggers must be historical revisionists

You never really know what good something is doing in the blogosphere until it is broken and you don’t have it anymore. Over the weekend, the popular spam assassin Akismet was down and out. I only knew this after logging in to my site and seeing over a 1000 comments. At first I thought I had been the newest news story out there and my popularity had soared through the roof based on something that was said in the land down under. I was far from that fantasy.

With as many as came through the filters in that period of time, I was convinced that Akismet would be worth it even if I had to pay for the service (my site does not make enough money to be paying for the service yet. They require big companies to buy a license fee). I spent most of the day cleaning up the comments and the trackbacks and wasted a better part of my day.

The folks at Akismet had the same thing to say on their blog:

“I’m really sorry about this, when things are working smoothly it’s easy to forget how much vile junk is actually being blocked day to day.”

The better part of this lesson is that the folks at Akismet could talk to me about their problem. I don’t mean to say that they called me up at home while I was cursing all things spam, but when I went to their blog they had the information right there on their site and I was able to know what happened in real time. I knew that the glitch came after an upgrade or some similar technical backend move and it caused the system to fail. I was given the problem, the solution and an apology. Here is a company that understands the power of a blog as a communication tool.

Reading an article today in Media Buyer Planner regarding the latest flap in online marketing and advertising, it became clear that not everyone can determine the traffic success of a website or blog. Even the experts have difficulty determining what stats and traffic a site has and the numbers behind them.

I use a number of stats packages and try to blend the results as I can. There are many companies offering a stats software package, and none of them seem to agree on one method and none of the numbers seem to equal the other. This is probably not a problem for the likes of business blogs that are not talking about millions of page views a month, but for the media buyers out there it is big business. Paying for eyeballs is what it’s all about.

How do you measure the traffic of your blog and what is the significance? These are some very often asked questions of clients wanting to know if their efforts are worth their time and money. They want to know what the return is for their investment.

Here are some of the packages available to businesses that can help them see what the numbers are and packages that provide invaluable metrics to blog publishers.

Google Analytics

StatCounter

Performancing Blog Metrics

Sitemeter

Mint

My Blog Log

Measure Map

This list is certainly not a a list of the entire realm of packages, but it is some of the more popular software packages available.

Tracking your blogs performance is important from a business standpoint because you can find out who is talking about you, find out who is visiting, how many are visiting and many other worthwile metrics that can help you with determining your blog’s success.

What makes a blog a success? Once you have hit your goals for what you are trying to accomplish with the blog, you will know. Stats are important to track, but they don’t make a blog a success or failure. That measurement can only be established by the publisher. My advice is to set out your goals and follow your stats.

 You’re starting up your new business blog.  Fantastic.  Okay, who is going to write it?  If your jaw is open and you’re giving the screen a blank stare, you might be thinking … “Well not me for sure!”  Why not?  Okay, I can guess why not.  It’s more than a little daunting at first.  Yikes, lots of people are going to read this.  What if I make a fool of myself?  I don’t really “get” this blogging thing yet, so maybe we can find someone.  Good thinking.  First, let’s take some of the pressure off.  How about hire a professional blogger to help kick start your blog for you?

I got to thinking about this after I saw Chris Garrett’s post on the Performancing blog.  Here’s a good quote:

If you really want to attract bloggers to come work with you then it is important to think about exactly what you are trying to achieve. “Attract” is the important word here. Bloggers will not beat down your door in American Idol stylee, you need to make your offer attractive.  Source: Attracting Bloggers | Performancing.com

So besides money, what will make your offer attractive?  Here are the things I think about:

• Flexibility.  I really don’t like to have to post on a schedule.  Blog writing is a little different, sometimes a day or two will go by and there isn’t anything going on relevant to the topic.  Letting your bloggers post their quota (3-5 posts a week is standard) over the course of the week is easier.
• Editorial control.  Within guidelines, just let your blogger write.  Yeah this might be a bit scary, but that’s why you have guidelines for topics, linking, tags, categories.  I know I don’t like to have my work reviewed before it’s posted and reviewing means you have to read it.  For a timely post, well a day late might just lose the punch you were looking for.
• Buy in from the company and company bloggers.  The idea for hiring a pro blogger to kick-start you blog is that it’s a kick start.  It’s meant to let you see how a pro does it so you can work on posting but not worry that a week passes between your first “Hello world” post and your second.  If you’re serious about blogging, then people in your company should start blogging too.
• I blog as me.  I will not pretend that I work for a company that I’m only contracted to blog for.  I write as me.  Think of your pro blogger as a freelance writer.  Someone supplying great content for your blog, not a faux company insider.

Now if you want to hire a blogger as an employee, well the last point is mute, but don’t forget to set clear goals and expectations for the blog.  Success rarely happens overnight (I blogged for almost a year before I was “discovered” after Blog Business Summit Jan 2005).

When I started as a pro blogger years ago (yes, I was one of the first), we were making up a lot of the rules as we went, but those four points are ones that I have learned are the key ones to a successful pro blogging relationship.

tags: professional blogging

We have been posting a recent theme here about monetizing blogs and how to make money with blogs and blogging.  We have ourselves jumped into marketing and advertising on this blog with ads.  For the average blogger off the street, it is difficult to understand the math associated with the various models of payments, be it “pay per click” or “cost per page views” or the many other models available.

Tom Hespos takes a look today at the math behind the direct response model of advertising and earnings and he had me hooked with his opening line:

“Take it from a media buyer. The blogosphere will not be able to sustain itself on the direct response “buy my crap” model that large sites use to cover their costs. Let’s do the math, shall we?”

Being a professional blogger and a person that derives income from my blogs I was immediately interested in why Tom felt my business model was headed for the drawing board.  As he runs through the numbers, I find myself nodding in agreement with the formula and his reasoning.  Then he hits me with the reality of my situation:

“AdSense and other pay-per-click programs that cater to direct response advertisers tend to pay for beer money to all but the biggest bloggers.”

Actually I don’t drink that much beer, and although I am not what he considers a big blogger, I think I get the gist of his statement.  Unless you are one of the A-list bloggers, you are merely wasting your time if you want to have any return on your blogging investment. The investment of time, effort, and perhaps a little money. What Tom does offer is a solution:

“If you do the math, it becomes obvious that in order to support itself, the blogosphere needs to sell itself not on response-generating ability, but on something else.”

“To me, that “something else” is audience engagement. And not the audience engagement the advertising community has been struggling to define.”

Thanks for the wake up call and your shot at a solution Tom. 

When I speak to client’s, they always want to learn about “Return On Investment” or ROI.  They want to know how many eyeballs they get and how much it will cost to get their campaign noticed using the blogosphere.  They don’t seem to understand the conversation that takes place in a blog model.  Hespos is discussing exactly that model.  The PPC model will soon run its effectiveness and with everyone on the planet with a blog, real estate will be easy to acquire. 

What companies need to focus on in their campaigns are the “egagement” of their potential customer’s attention.  Once you have the attention of the customer, the ROI takes care of itself.  If everyone in the room is engaged in a discussion about your product, chances are you will have an easy sell and hence your return.  Now as a company how do I get them to talk about my product?  My obvious answer is to bring the conversation to them and allow them to engage and discuss your product or service.

I agree with Tom that their will need to be some changes in the way companies are using online marketing in their advertising campaigns.  The person that comes up with the best and most inspring model that can show some ROI will be the person out front.  For now, blogging is nothing but math to the companies writing those online marketing checks. They want the hard numbers and a bottom line.  Perhaps, as Tom suggests, we can influence the way they do business.

I’m not quite ready to give up my beer money just yet Tom, but you are on to something.

 

Business 2.0’s September issue (coming soon to the Web) features a cover story called Blogging for Dollars.

Most of the people featured in the story, Michael Arrington of TechCrunch, Mark Frauenfelder of Boing Boing and Drew Curtis of Fark, are all A-list bloggers.

In fact, the focus of the story is on how individuals or a few people together can generate significant revenue through blog ads by targeting a niche. (Hmmm…kind of like what’s going on here.)

While this makes for a good cover story, it doesn’t help those of us who are blogging for our business, as opposed to making blogging our only business.

I can only imagine the number of people who now think that quitting your job and starting a blog is a viable career option. For every Dooce there a hundred thousand million or more bloggers typing away in obscurity who don’t have the talent for turning a phrase the way she does.

How many more snarky blogs do we need that target celebrity blunders? (I can only imagine the number of ones and zeroes that were sacrificed this morning to tell and retell, examine and reexamine Paramount’s booting of Tom Cruise.

How many tech/gizmo/blogs can survive before we’re oversaturated? I mean, I can’t believe there are even that many new toys to talk about.

While the article gives some lip service to the possibility that a downturn in the ad market would hurt these bloggers, it doesn’t really spend too much time dwelling on it. Of course there will be a downturn in the ad market…there always is. Often followed by a upturn. Then another downturn. Then….

Also, because of the low cost of entry,  most individual bloggers will always have to be watching their back, because it doesn’t take a lot of brainpower for someone else to start writing in your niche and steal some of your thunder.

If you’re planning on quitting your day job to blog in your niche, this article’s probably required reading. If not, reading about people who make millions do exactly what you do can either be inspirational or infuriating.

But, if you blog to market your business, tips like blog “at least half a dozen posts every weekday before lunchtime” probably won’t do you much good.

Good quality content is like the gold standard to companies wanting to be found through organic search. Many SEO experts will all agree, after you have a website optimized for search there is nothing better than good quality, relevant content to make you successful. This is what drives the robots and spiders used by search engines to find information about you and your company and eventually to your site. If you don’t have constantly updated and quality content on your site, the spiders and robots will stop visiting and stop telling the world about your business.

Why do I continue to mention quality content? This question is often asked by my clients that want to merely throw up some stuff on their website about their company without really having a voice or direction to the content. The first thing a business should recognize is that their website is often the first chance they will have at an audience for a potential customer. The content on their site should be relevant to the customer’s needs. A customer wanting to look for a replacement battery for their latest gadget doesn’t want to come to your site to learn about the history of your company and why you started business, they want that battery and they want it now. If your company is on the cutting edge of that technology you should be talking about that gadget and why your company is providing the best replacement batteries for the best cost and can have it to them when they want it. This is what the search engines can root out and find for their searching customer.

My good friend and colleague Dave Taylor has coined the term (and I wish I had done it first) “Findability.” This may seem to basic and it is beyond simple, but many companies don’t understand the concept. Taylor describes findability in his latest speech during the Affiliate Summit in Florida thus:

 

“…findability is the concept of how easily can people find you when they’re looking for your service or product.”

The yellow pages in my home is taking up wasted space. I simply do not use them to find a business or product. I use a search engine like Google, MNS or Yahoo to get me what I want when I want it. Recently, my wife and I needed a plumber to take a look at our water heater. Where did I go to find this plumber? I went to Google and stuck in the search phrase “water heater, maintenance and plumber and Longmont, Colorado”. Within minutes of that search, I had a plumber on the way to my home and he was gone in 4 hours (I’m definitely in the wrong career option). Now imagine if you were the hot water heater guru in Colorado and every day posted a little something about water heaters, maintenance and plumbing, you could guarantee you would probably be very high on the list in the natural search results. You didn’t have to out bid that other company that came up in the paid search results. Your company was front and center on the screen because you provided that search engine quality content that was updated constantly and robots and search spiders where there waiting in line to gobble up what you have to say about your industry. Taylor in another portion of his talk in the affiliate marketing conference made me chuckle with:

“I don’t care whether you’re a marketing and affiliate program, or you’re marketing products as an affiliate, either way, if I’m searching for your product or service, and I can’t find you, you really have a problem. And for most small businesses, I think it’s absolutely the case that they’re already dead, and they just haven’t noticed yet.”

Thanks Dave and those of you that are interested in the rest of what Dave has to say about “Findability” you can see his whole presentation at the Affiliate Summit 2006 East and at his own site at The Intuitive Life Business Blog. 

Content is the gold standard of blogging.  Keep it fresh, keep it relevant, and keep it contstant.  You won’t be one of those small businesses out their walking around with the walking dead.

Advertising in the blogosphere is becoming more and more prevalent in the advertising world. We are seeing more and more companies launching into campaigns involving blogs such as the recent purchase of ad space using Blogads on 400 published blogs by the Ford Motor Company. This is beginning to show more popularity among the media buyers at agencies.

Blogads was given a request for the proposal from Ford directly. I spoke to Henry Copeland of Blogads about the newest trend in blog advertising. When I asked him why this trend was changing and becoming more popular he remarked:

Marketeers are gradually waking up to the idea that blog readers aren’t just “cool and/or affluent” which are the kind of buckets that traditional publishers peddle. Blog readers are cool, affluent AND at the heart of the Internet bee hive. So a target company are those that have a unique proposition that resonates intellectually or some story to tell… commodity products/services need not apply.

We see bloggers becoming a new media and where people are going for their news. Some traditional media players are beginning to see the writing on the wall as outlets like the Washington Post has begun it’s program called Blogroll as reported by Jeff Burkett. This is allowing bloggers in certain niche markets to sell their advertising real estate through the Washington Post and they will of course be revenue sharing. This is not unlike Blogburst which was launched this year, although Blogburst has yet to announce its plan for paying bloggers.

Henry Copeland had some advice for those media buyers out there that are not on the blog bandwagon yet:

The best blog advertising goes beyond trying to sell stuff to blog readers, focusing more broadly on swaying this uniquely hyperlinked and influential swarm. Overt selling can be counter productive. And in this context, traditional ad units (banners, buttons) can also defeat your purpose — if your company’s messaging is cookiecutter and one way, then your company is probably that way too. To reach bloggers and their readers you want to employ the idiom of the blogs — multiple links, arresting images.

I myself have used the Blogads system on my personal blog as well as my business blogs, and I have been surprised by the types of ads I have seen, but there are a few companies that are cutting edge and are recognizing the power of blogs in their media campaigns. Copeland is seeing some companies focusing solely on blogs as their source for advertising, such as book publishers and those looking for a specific target area. Blog advertising is becoming the latest in online advertising and it appears that for now at least it is the new black.

I’ve been part of the Google AdSense program for years now, and am still amazed by the criticism and hostility that bloggers have towards this method of monetizing your blog traffic. This morning, as part of a bigger discussion behind the scenes here at BBC about monetizing your weblog, we were considering Michael Arrington’s critical comments regarding the Federated Media network, of which his popular TechCrunch blog is a member. More to the point, however, we were also reading the rebuttal on ChasNote, a blog run by one of the Federated Media team.

In that posting, Chas (Charles? Did I mention that I really dislike blogs that don’t indicate their author’s name?) quotes Michael as saying “I consider the 40% I pay FM Publishing, my agent, way too high. But they are still a young service and I’m sticking with them” then responds with: “Outsourcing 80% of your cost structure in exchange for 40% of the revenue may not be such an unfair deal in the end.”

I’m still not sure about those numbers for the blogosphere, but we need to read just a bit further to find the snippet I found most interesting…

Chas cites Mike D., who apparently wrote on TechCrunch that “AdSense tends to make people believe that the entire advertising world is just a question of building up traffic and then letting the ads pour in automatically, but the reality is that a good sell through rate at a good CPM requires a dedicated sales staff, whether it’s internal or external.”

Ah, finally, you have enough background to join the discussion and see why my title refers to AdSense!

Let me start by quoting my own comment on this matter that I left at ChasNote:

“I continue to be fascinated by the gap between what people say about AdSense and my own experience with the program. I certainly don’t find that I need a dedicated ad sales person to figure out how to monetize my blog through the Google AdSense program, and with approx 5% click-thru rate and an effective CPM across the last 30 days of approx. $9.00, it works fine for me and can work well for other bloggers too, better than it’s probably working now.

“The key to any advertising is to recognize whether you have a unique proposition, however. TechCrunch is so darn popular because Mike and his team do have a unique angle on things so it’s always engaging and interesting reading. That’s something that can be leveraged by ad sales and monetized differently to, say, a “lots of links to gizmodo and boing boing” Blogger.com blog that someone does hoping to see a trickle of traffic and some ads.

“As long as Federated Media focuses on these blogs with unique profiles, it will indeed continue to raise the value of the real estate it’s representing on each site, and if you don’t think that 60% of something big is worth more than 100% of something small, Mike, you needed to have the experiences I’ve had in the startup world, where we learned pretty quickly that 100% of wishing definitely does not outperform even 10% of something big.

“Further, my understanding is that blogs that are part of the Federated Media network retain the right to sell their own ads, use AdSense, Omakase, Overture, whatever, in addition to the FM blocks being sold by their sales team, so if the % is a problem, why not just have less FM ads and delve into selling your own advertising blocks anyway?”

More about AdSense

The more I’ve thought about this discussion, though, the more I want to share some basic truths about the Google AdSense program that are directly related to whether you, fellow blogger, are seeing enough revenue each month to buy a can of Coke or pay your mortgage:

1. Hiding your ad blocks will never be an effective strategy for earning money.
2. Failing to give Google enough breadcrumbs to ascertain your page topic defeats the targeting part of the AdSense ad targeting tool.

I constantly talk with bloggers who are astonished by how much I earn through Google AdSense, and even the folks at some very large media networks can’t believe anyone sees CPM’s of greater than $1 for AdSense.

Why? Because just about every blogger I’ve seen who uses AdSense seems to have a love/hate relationship with advertising. They don’t really want to have advertising and so they set themselves up for failure from the get-go by having the ad block in the right navigational column four pages from the “top of the fold”, by using a color scheme that makes it glaringly obvious that the block is advertising and thereby teaching visitors to ignore it, by joining dozens of graphical ad networks and serving up visual overload instead of targeted advertising, or similar.

Worse, I have found that contextual targeting requires at least 200-250 words on a given topic to work. The more the ads are related to the blog entry topic, the more likely they are to be clicked and earn you a few pennies a click, right? As a result, I hope you can immediately see how the all-too-common “resource locator” postings like “Cool article in the NYT. Check it out: [link]” are anathema! That doesn’t make them bad blog postings, of course, but does mean that they’ll adversely impact your ability to monetize your traffic.

I was watching the final match of the 2006 FIFA World Cup again last night and was really struck by how the major advertisers had ads that were either about or related to soccer: they knew that context matching increases ad effectiveness. Google knows it and has built its empire on the ability to match ads to content too. Trust me, if you aren’t getting relevant ads on your pages after they’ve been around for a few hours, it’s Google’s way of saying your postings are too darn short.

So here’s the gauntlet I’ll throw down: let’s pick a blog or two that are part of the AdSense program and publicly redesign it to be more AdSense friendly. I will bet a copy of my book Growing Your Business with Google to each of the blog owners that we can measureably and significantly incresae their ad revenue by simply following the basic ideas presented here.

Really, AdSense doesn’t suck for bloggers. Bloggers who want to enjoy the benefits of a successful AdSense presence just need to rethink their design and blogging efforts, just a bit.

By the way, if you haven’t yet gotten started with AdSense, why not learn more here: Getting Started with Google AdSense?

The first article in the six part series on RSS and content syndication is up today.  It’s an introduction to RSS and content syndication as a marketing and PR strategy

At Business Blog Consulting we have a category called “Dangers of Blogging,” but I’ve always thought it best served stories about Microsoft employees who like to take photos of Macs being unloaded in Redmond or flight attendants who take “revealing” photos of themselves at work and blog about it. (If by “revealing” the airline meant “without comfortable shoes.”)

What we really need is a category called “Dangers of Pissing Off a Blogger.” That could be a real help to the PR and marketing people who read this blog.
Case in point: Eric D. Snider has a Web site that hosts his “Snide Remarks” articles and his blog. Recently, he was invited to a press junket for Oliver Stone’s World Trade Center that he ruminates in an article called “I Was a Junket Whore.”

In it, he talks about how no real journalists with ethics would go on a junket and how much Paramount spent on wooing him to get him to write positive things about the movie. He followed that up with a blog entry where he tore into another “junket whore.”

Paramount’s response?

Well, I knew Paramount wouldn’t like the article if they happened to read it, and I figured they wouldn’t invite me on any more junkets. But they went a step further and banned me from all their press screenings, too — the ones that ALL critics (not just quote whores) go to. They also convinced their regional publicists to ban me from screenings for the other studios those publicists handle.

Snider of course noted all this on the article and the follow up blogs. It even got him (and Paramount) some coverage on NPR and perhaps some other media outlets. (Plus, the blog you’re reading now.)

Now, personally I don’t agree with everything Snider says.

But if the goal of the studio is for the film to make a profit, then it’s absurd to spend so much promotional money on things that, in the end, won’t actually increase ticket sales very much.

Actually, all of the money they spent on Snider’s hotel room and flight and dinner stipend probably wouldn’t buy one commercial on a nationally broadcast show, plus most people would Tivo right over the commercial anyway. Plus, Maggie Gyllenhaal is a beautiful, sexy actress and I’ll fight anyone who says different!

That being said, Paramount and other corporations need to learn how to handle bloggers better. In this case, ignoring Snider probably would have been in their best interest. Most people probably know that junkets are meant to sway reviewers, and those who don’t probably don’t care.

In other cases, especially when bloggers are angry about bad customer service (AOL?), or batteries that make good campfire starters (Sony? Dell?), it’s best to take care of the problem immediately, starting with the most prominent bloggers.

In still other cases the best solution may be to tell “your” side of the story, and let the chips fall where they may. After all, soon enough someone will be blogging about another customer-service-story-from-hell and you can go back to running your business.

Wow. I just heard about this on the radio. I don’t want to get sucked into a political debate here (and since I moderate comments, I will delete those that are simply political rants), but apparently the Israeli government has sponsored a piece of software that Israelis have been urged to download that keeps them up to date about the online debate regarding the war with Lebonan. The software directs them online to discussion forums and Internet polls where software users can use their large numbers (thousands have downloaded it) to swing opinion on the debate.

Normally, it’s pornographers that pioneer new marketing and media strategies that mainstream advertisers and media companies come to adopt not long after (think of the VHS video tape format or pop-up ads). But I am sure it’s only a matter of time before some companies start using this politically motivated tactic in a similar capacity to emplower “word of mouth” networks to send armies of dittoheads to badger bloggers and other grassroots forums. Just imagine if they could somehow penetrate research panels like Greenfield or comScore (or, shudder to think, Nielsen Media Research). If nothing else, I’d be surprised if we didn’t see more of this as part of election online marketing tactics.

The latest issue of The Public Relations Strategist is all about blogs and blogging. There is some very good material, but it’s a subscription pub and so not all the articles are online.  

There is a great Q and A about why businesses should blog.  Ed Cafasso, Snr VP  in the Boston office of Manning, Selvage and Lee is a blogging skeptic and he asked some hard questions that were well ansere dby his team.These are the two I particularly liked.

Q: Many C level execs see blogging as just an online diary yet PR strategist say it is a must.  What should I say to clients?

A: Clients and prospects should know that a conversation about their brand is taking place in the blogosphere – it’s not really their choice.  Remember the old line for voicing a complaint?  ‘Start your own damn newspaper!”  Well, that’s what’s happening here.

Q: Risk and fear of the unknown are  big hurdles. What’s the  guaranteed minimum takeaway or behavior change we can claim with a blog? 

A: If your company fully embraces blogging we can guarantee that

1. You and your employees will see the potential of blogs as an internal and external communication tool
2. You’ll begin to see other ways to use social media: podcasts, RSS feeds, wikis, video blogs etc., in your external communication plans
3. You’ll learn about your customers need and desires

What I tell clients who ask about blogs:

1. There is a conversation in progress – it’s going on with or without you.  Listen first and learn what your customers are saying.  This is one guaranteed takeway.  You will gather a wealth of information about your product, your company and your industry.
2. Once you know what your audience is interested in you can develop a content strategy that will meet their needs – and meet your goals.  Starting a blog or creating an RSS feed is easy today. But it’s what goes in the blog or feed blog determines your success. If what you write doesn’t resonate with your audience, they won’t be back.  

 

One of the benefits of contributing to Business Blog Consulting is the opportunity to tap into the expertise of some of the best and brightest bloggers. The lively discussions that occur “off-blog”, on the contributing bloggers’ Yahoo list, are often as valuable as the BBC blog posts. With the permission of Rick, Dana, Jeremy and Dave here is a recap of a recent thread on monitzing blogs.
The Question

What kind of revenue return can one expect from a blog that gets an average of 12k unique visitors a day and whose readers are engaged to the extent that some posts pull over 600 comments? The blog focuses on the champion racing horse Barbaro. (Backstory is on Diva Marketing)

As you might expect there were a range of opinions and projections along with specific tactical advice.
Business Blog Consultants’ Responses

Rick Bruner
My $0.02: it’s going to be hard for a consumer blog site to command much over $1 CPM on average (maybe $3, as Dave states, but as I say, not much over). A few reasons: little perceived premium for those audiences. Even if they are focused, they’re not big, so they’re a pain in the ass to buy.

Also, BlogAds creates extra work for advertisers in making them recreate a different type of creative units for a small audience, compared to the leaderboards and skyscrapers and boxes their agency already created for the mass online ad audience, which BlogAds doesn’t support.

The biggest reason, however, most bloggers can’t make decent money from ads is this: they don’t sell. They expect the mountain to come to Muhammad. Their logic seems to be, “Hey, I spend a lot of hours on this thing, I get a few thousand people, advertisers should do the work to find me and give me money.” That ignores the golden rule: he who has the gold makes the rules. A few thousand visitors a day is small change compared to the big sites dominating the online ad space.

That’s where Tig and Rafat have stood apart. First, they’ve aggregated an audience (B2B) that commands a high CPM ($30+). Second and more importantly, they both personally broke their asses for hours a day actively selling ads, calling agencies, making a real business out of their sites. Now, they’ve both hired ad sales teams.

Dave Taylor
It can be all over the map. Let’s look at AdSense since it’s easy. AdSense effective CPM can range from under $1 to over $10, depending on placement, subject and the click thru rate. If this blog uses a typical placement they’ll see approx 2% CTR (ballpark). Racing will draw some good ads, but much of the gambling is prohibited by AdSense, so let’s just guess that these will be okay value ads and the overall effective CPM with that CTR will be about $3.

Now we can do the math: 12,000 visitors/day = 20,000 page views/day. At a 2% CTR that means that this 20,000 page views account for 400 clicks. If we stick with our resultant effective CPM based on this, that’s really $3 per thousand views, or 20,000/1000 * 3 = $60/day. That’s $0.15/click, not bad for AdSense. Multiply that out and we might be talking about approx $20k/year.

These are all out of thin air, of course. The ads could be more valuable, the CTR could be higher (or quite a bit lower), producing an effective CPM far different than my guess of $3. There are also lots of other advertising alternatives, including BlogAds, etc etc, and
they could just sell their own adverts so they could delve into gambling ads directly, which I imagine would be far more profitable for the site.

Jeremy Wright
Hard to say, BlogAds is its own little economy. We (b5media) have a few similar sites that get 100$/week for a BlogAds ad spot. They’re in the Entertainment space, though.

I’d probably get the blog included in one of the BlogAd Networks, price a unit at 100$/week and then raise it as it starts to fill up. Personally I think a unit’s worth about 250$/week on that site, but it’s always hard to tell with BA’s buyers.

Dana VanDen Heuvel
That would depend a lot on the advertiser and the category…horse racing…not sure what’s out there on that, in terms of advertisers… It’s not like B2B tech where they’re getting $50CPM…at least, not that I know of.

You’d have to find the right category advertisers to make a go at it…or do
Google AdSense.

BBC Readers
What advice would you give?

I found on Kevin’s LexBlog some tips from Allison Shields and her post on how to get your site noticed (it applies to blogs too):

• Practice ‘education marketing’ – make sure that your website and your other marketing materials provide value to those in your target market. Educate them about your area of practice. Let them know that you know what their needs are, and that you have a solution that will benefit them.
• Remember the ‘so what’ rule – for everything you write on your website, stand in your clients’ and potential clients’ shoes. As you’re reading, ask yourself ‘so what?’ Why should your clients or potential clients care about what you’re saying? Focus on what’s in it for them, and speak in their language – using a lot of technical legal terms will confuse your readers, and they may not come back.
• Make sure to have not only good content, but current content, on your site. If you want people to come back, they have to have a reason to think there will be something new for them when they return. Offer them something THEY want – be a resource for your target market. Become the place to go for people who are seeking answers in your area of concentration.
• Don’t try to be all things to all people – carve out your niche. To get noticed, you have to be different than everyone else out there. Showcase your unique talents, skills and personality. Make sure web visitors know why you are the one that understands their particular problem.

For me, education marketing, find your niche, and current content are key (Allison has many more tips on her blog).  For example, on my personal blog, I don’t stray too far from tech and blog-related stuff.  Sure there is an occasional non-tech post, but not often.  But the same token my science blog is about … yeah, science.  I personally use the “so what” or “this means” whenever I’m writing a marketing document or presentation. So in practice do something like … Selling point [think to yourself “which means”] we have a cure for the common cold.

What’s your best tip for getting noticed?  No, outright bribery doesn’t count.  Okay, sometimes it does.

Tags: website marketing, blog marketing, business blogging

PRSA’s Issues and Trends has a good article about PR bloggers today.

The article looks at blogging from several angles and makes some salient points:

• You should figure who would be interested in your content – will you reach the right audience? PR professionals tend to read PR blogs and this may not be the best audience for building a PR practice.
• Blogging will not necessarily boom your business, but it will raise your profile and build your reputation as a thought leader. Steve Rubel’s rise to Senior VP at Edelman is cited as an example.

How can you tell if your blogging is successful?  As with any business stategy, set a goal before you start and measure your results.  It does not have to end up in the top 10 blogs in your category to be a success – it just has to reach the right people and resonate with them.

From iMediaConnection this morning comes some hints at how to track the buzz around you and your business on the blogosphere.  The tips and techniques are good ones, but they miss a couple important things.  First let’s look at the metrics they suggest:

• Technorati: Blogs linking to your site
• Technorati: Total incoming links to your site
• Bloglines: Citation search total
• Analytics: Pageviews
• Analytics: New Visitors
• Analytics: Repeat visitors
• Analytics: Referrals
• Analytics: Organic
• Analytics: Direct
• Datasource: New Members/Subscribers/Customers
• Datasource: Revenues from (direct sales/affiliates/partners/resellers/etc.)
• Alexa: Weekly rank
• Email: Opens
• Email: Clickthroughs
• Email: Forwards

Super.  Lot’s more here than just bloggy buzz, but let’s run with it.  Since I’m in charge of the metrics stuff at Qumana, well I’m usually up to my elbows in all this data.  So … what’s missing?  Well first an RSS reader.  The blogosphere is about immediacy if nothing else and you have to keep on top of it.  You need to subscribe to the RSS feeds provided by Technorati, Google, etc to be able to react and contribute to the conversation.  Bloglines and Lektora (disclosure I work for the company that makes Lektora) are two good choices.  Then for buzz and conversation measurement I really like BlogPulse.  Here is an example of a BlogPulse trend search comparing me (Tris Hussey), Debbie Weil, and Rick Bruner:

What this shows is that, well, sorry Rick … but no one is talking about you.  I tend to be talked more about than Debbie, except recently because Debbie just launched her book (man I gotta get cracking!).  Imagine doing this for your brand, CEO, competitors.  Something like this:

This compares Qumana (my company) to Ecto and Microsoft’s new Live Writer.  As you can see Qumana is talked about more than Ecto, but Live Writer is clearly a blogosphere darling at the moment.

Bottom line: check out the analytics article (there are good suggestions there), start subscribing to RSS, and add BlogPulse to your toolkit for some fast measurements on the bloggy buzz

Tags: buzz metrics, blog metric, buzz mesurement, buzz marketing, RSS