You never really know what good something is doing in the blogosphere until it is broken and you don’t have it anymore. Over the weekend, the popular spam assassin Akismet was down and out. I only knew this after logging in to my site and seeing over a 1000 comments. At first I thought I had been the newest news story out there and my popularity had soared through the roof based on something that was said in the land down under. I was far from that fantasy.

With as many as came through the filters in that period of time, I was convinced that Akismet would be worth it even if I had to pay for the service (my site does not make enough money to be paying for the service yet. They require big companies to buy a license fee). I spent most of the day cleaning up the comments and the trackbacks and wasted a better part of my day.

The folks at Akismet had the same thing to say on their blog:

“I’m really sorry about this, when things are working smoothly it’s easy to forget how much vile junk is actually being blocked day to day.”

The better part of this lesson is that the folks at Akismet could talk to me about their problem. I don’t mean to say that they called me up at home while I was cursing all things spam, but when I went to their blog they had the information right there on their site and I was able to know what happened in real time. I knew that the glitch came after an upgrade or some similar technical backend move and it caused the system to fail. I was given the problem, the solution and an apology. Here is a company that understands the power of a blog as a communication tool.