Compared to typical direct marketing efforts (snail mail, DRTV, email, etc) where an offer is created based on a company developing a product and packing it to meet a need or purpose, a social media marketing program will focuses on creating awareness, relationships and possibly involving communities with creating the offer before it’s every promoted.

As a comparison, take a look at what a typical direct marketing program might look like:

• Develop top level messaging
• Research and build an email list
• Acquire snail mail lists and segment
• Create and implement a series of email offers to the list with landing pages
• Create and implement a series of direct mail pieces
• Setup and run PPC campaign(s) with landing pages
• Craft story and press releases
• Research publications for planned stories and journalists covering the topic
• Distribute optimized press releases via wire services
• Pitch story to industry and regional publications, editors/journalists
• Leverage coverage from pitching as part of final email promotions
• Solicit feedback from those signing up and use as testimonials for subsequent promotions

The list could go on and on really, depending on the budget, timeline and objectives. From the perspective of a traditional marketer, it seems pretty logical, right? It’s a straightforward marketing campaign based on developing an offer, defining a target audience and creating a series of messages intended to communicate the offer and convert. It also uses public relations to augment direct marketing efforts in addition to leveraging positive feedback for subsequent promotions.

While the above overview marketing plan is pretty straight forward, it runs contrary in many ways to the kind of digital marketing programs that companies the world over are warming up to: Social Media Marketing.

With social media marketing, there is an assumption that there is already involvement with the social communities involved – profile(s), network of friends, content submission, voting and participation. That’s the big mistake most marketers make when trying to promote products and services on the social web. They’ll create an account on a social media site, put up some content and expect the social media world to be their oyster without having built a network first.

So, what would a social media marketing focused program look like as an alternative to the direct marketing promotion above?  Let’s take a look:

• Monitor discussion on social communities and networks for key conversations, keywords and topics
• Identify top concerns relevant to what the company is promoting and develop messaging for solution
• Identify influentials in the social communities, bloggers and authorities – ask them their opinion
• Identify media types most often used with topics and communities – text, video, image, podcast as well platforms for communication: blog posts, comments, microblogging, status updates, social network notes, social news and bookmarking and as possible, direct messaging and IM
• Create messaging specific to media type and platform as way of sharing information about the offer
• Create content destinations that explain the offer and that also offer the opportunity to interact, share opinions and comments – blog posts, video, event pages on social networks (like a landing page, but focused on being informative and encouraging discussion, not salesey)
• Reach out to influentials on a one to one basis, recognizing them for sharing their opinion, explaining the offer and your goals – ask them to join in in spreading the good word. Explain what’s in it for them and what’s in it for the community.
• Monitor the communications that result in the most signups and provide feedback on progress
• Offer influential bloggers a “free pass” to blog the event or a preview of what’s being offered
• Recognize participation and contribution to reaching goals
• Continue to engage interested participants and communities

Seems like a lot of work and possibly more effort than it’s worth to a traditional direct marketer. But to those involved with social media and social communities, it’s familiar territory. Focusing on developing solutions based on what the audience wants, then involving the community in developing and promoting creates evangelists for the promotion. Recognizing participation energizes the community and can multiply the speed and breadth of message distribution, discussion and action.

Social marketing invests in social communities with useful content/solutions as well as participation and recognition. That investment delivers long term dividends far beyond a one time promotional program using direct marketing tactics.

If the budget, timeline and resources warrant it, a combination of both sets of tactics can be very appropriate.

Got a package from J Wiley, the publisher, last month. It contained a copy of Personal Finance for Dummies and a letter. Here’s what the letter said:

Dear Stephan,

It’s a new year, a start of new beginnings, challenges, and opportunities.

Maybe you’ve resolved to try something new, to challenge yourself, and expand your horizons. I hope we can help with that.

When you attended BlogHer last year, you indicated that you would like to take the Dummies challenge. With this book, I invite you to do so. Whether you choose to tell your readers about your project is up to you. I do hope that you experience the success that millions of other For Dummies readers have.

If you want to try even more, consider stopping by Dummies.com. For Dummies is already the most widely recognized and highly regarded reference series in the world. Now, Dummies.com is bringing the how-to brand you know and trust online, and whether that means directions on how to set up a new PC, make dinner in your slow cooker, knit your first sweater, or load your new iPod, you can trust Dummies.com to tell it like it is, without all the technical jargon. However you like to learn – by watching how-to videos, looking at photo step-by-steps, reading articles, or following our team of expert bloggers — Dummies.com will make everything easier.

Please share your experiences, for better or worse, with me. You can find me on Twitter (@elleinthecity), Facebook, or you can email me at —–@wiley.com.

Best regards,
Ellen Gerstein
Marketing Director
Blogging at trueconfessions.wordpress.com

I edited out her email address as otherwise the spammers with their email address harvesters will grab her email address from this post.

I vaguely recall opting in for something book-related at BlogHer. So I’m pretty confident that this wasn’t a completely unsolicited reach-out. But even if it had been, I still wouldn’t have minded. What blogger would mind getting a free book, especially if it’s relevant/useful to them?

I congratulate Wiley on this blogger outreach campaign. I think it was tastefully done. And hey, you got a link out of it. Actually I gave you three. So it worked. 😉

Anything Wiley should do differently? Hmm, well I found the letter quite dry. I didn’t really read it, just scanned it, as it was clearly marketingspeak. It would have been great if the letter was truly personalized to me and it was clear she had visited my blog. Now *that* would have been impressive!

Ever gotten an overly critical (perhaps vitriolic) comment, and decided to just delete it? I know I have. When I moderate comments, I don’t think of myself as a censor; I’m simply keeping the spam out. But sometimes, a comment just rubs me the wrong way. Usually I let it through, but I don’t give the author the satisfaction of responding to it.

Next time you offer criticism to a blogger, think about how that comment will be received. Are you building rapport or burning a bridge? Unless you are being an anonymous coward (which I don’t recommend), you’re associating your name and reputation with that comment. Are you willing to stand by that comment and have it represent you in the blogosphere?

One way to be constructive in your criticism is to structure the comment as a “criticism sandwich“. This method involves sandwiching the constructive criticism between two constructive compliments. Think of the compliments as the bun and the criticism as the meat inside.

Another way to think of it — and this will appeal to you geeks out there — the criticism is “nested” within the compliments. Like this:

<compliment>
    <criticism></criticism>
</compliment>

How might this work in practice? Well let’s come up with a hypothetical comment that is a response to this very post…

Thanks for raising the issue of unconstructive commenters; it’s an important topic and relevant for all bloggers. I can’t help but feel you’re leading your readers down a path towards dishonesty in their blog commenting. The tenets of operating in the blogosphere include transparency and authenticity. You’re not advocating either here. That said, I find your posts in general do espouse those tenets, so thank you for that and keep up the good work.

As the blogger I’d take that criticism on board more readily than if it just “cut to the chase”:

Yeah, nice one. You’re advocating dishonesty, when instead you should be advocating transparency and authenticity. Jackass.

Got an opinion? Please chime in.