Sun Microsystems CEO Jonathan Schwartz gave a great keynote interview at the Web 2.0 Expo last month. He was interviewed by Tim O’Reilly. The 30 minute-plus interview covered a wide range of fascinating business- and technology-related topics, not the least of which was business blogging. The first five minutes after the introduction concentrate specifically on how Schwartz — whom O’Reilly called “One of the most senior bloggers around” in terms of business leadership — uses his blog to reach both employees and potential clients.

Jonathan Schwartz accepts blogging wholeheartedly, but rejects the word itself. “‘Blogging’ will at some point be a little anachronistic. I communicate. My number one job as a leader of a company is to communicate. You used to communicate by being the celebrity CEO, you flew around and spoke with heads of state, and got local media to cover it, and got your message out in an inefficient and environmentally irresponsible way. Then the Internet came along and gave you access to the whole planet all at the same time. So why not use the Internet as a way to communicate directly and authentically to the marketplace? Then I will have satisfied at least one portion of my job.”

Blogging doesn’t just communicate with the marketplace, though. Sun’s CEO also uses his company blog to communicate with the more than 32,000 Sun employees. When they have questions about business decisions, Jonathan can respond to both the company and the marketplace via his blog. “If you are going to lead, you must communicate,” he said in the interview. “You can communicate in many different ways, through your actions, through your products. The way I communicate is by using the spoken and written word.”

Schwartz is a genuine blogger — he’s very much against having the PR people do any writing for him. But do they mind that they’re not in control of his message? “I don’t think I’ve ever terrified our PR department, but I’ve terrified our securities department once or twice, and they’ve been very quick about telling me to put in a safe harbor statement at the beginning of the post, and then they make an SEC filing based on what I just said, but now we’re very practiced about this and that’s no longer the norm. I can get away with a link to a safe harbor statement now.”

The CEO isn’t the only blogger at Sun — more than 4300 people at the company, from marketing and HR staffers to high-level engineers and managers have blogs on the Sun Microsystems corporate site. Some of them are in languages other than English, and many of them are fascinating not solely as an insight into the internals of one of information technology’s founding companies, but as a collection of smart people who love to share ideas about a wide range of subjects. “The most terrifying day for me as a blogger was when our general counsel started writing a blog,” Schwartz said jokingly. “Actually that’s not true — he’s very thoughtful. And guess who reads his blog? Other general counsels.”

The rest of the interview covers Sun’s MySQL purchase and the integration of two businesses into one, Sun’s open source strategy, cloud computing, how giving away products for free gives insight into the market and access to potential hardware and services customers, utility computing, the evolution of high-performance computing, the “black box” data center, efficiency and power consumption (“[electricity] is the number two expense, next to people”), and how blogging helps inform people about all of these issues.

Good stuff!

If you’re a CEO, you’d do well to emulate Jonathan’s approach to business blogging.

So first let me dispense with the obligatory acknowledgment that I’m sorry I haven’t blogged here in ages. I have wanted to often, but one thing and another…

On thing I’ve wanted to write about is Twitter. I’m hooked.  So far, I’ve seen precious few Tweets (as I gather its adherents call themselves) use it especially well for business communication. Mostly people complaining about being stuck in airports. Like the rest of us might find that interesting. One who does a good job keeping the posts interesting and on topic is Steve Rubel, not surprisingly.

Another shout out I’ve meant to give is the IAB’s new blog, the IABlog, under the stewardship of the IAB’s new, compelling leader, Randall Rothenberg, who also has his own blog. I’ve gotten to know Randall a bit in the past several months, and he’s a fun guy, a great intellect (excellent panel moderator), a strong leader for the IAB and really interested demonstrating the new directions of online media with initiatives like the IABlog.

When you click through to the blog, you’ll notice a photo of yours truly serenading the original IAB chairman Rich LeFurgy.  The uke is my new hobby for the past year-plus. Soon I’ll have to do a round-up of the many photos like this that already exist of me playing the uke at industry cocktail parties on blogs around the web.

The real point of this post, though, is that I’m currently at the IAB’s Annual Meeting, Ecosystem 2.0, in Phoenix, AZ. So far, it’s one of the most exciting conferences I’ve ever attended, really. Attendee list is who’s who of the industry. As I type this (blazing fast free wifi in the conference hall; see, they get it!), Randall is interviewing Susan Decker, president of Yahoo! and Jerry Yang, CEO/founder of Yahoo! You can see the other speakers yourself here, but they are consistent with these two.

Steve Rubel is here and we’re both giving running commentary on Twitter, plus the IABlog is providing updates, too. Keep your fingers crossed that they’ll post videos of the content. Wenda Millard’s speech last night, accepting the mantel as new chairperson of the IAB, was really great. I’ll post the link of the transcript or video if it’s made available.

One of the big questions us business blogging consultants have to answer is “So, what’s the ROI here?”.  Sure, we all have good answers.  As a group we’ve all bantered this around, especially when we get together and we’re bantering over a round … of drinks, and we’re pretty much all on the same page here.  One thing that has been lacking is that all-important uber-consultant seal of approval.  I know it’s silly, but hey it’s the truth.  Big companies like to see Gartner or Forrester reports that back what you’re saying.

Today Forrester released their blogging ROI whitepaper and real-world application of the model to GM  (hat tips to Steve and Charlene).  Finally!  Now if I could just get my hands on a copy of that report …

If you’d like to read a little more in-depth analysis of the report, check out my post on the OBO blog.

Tags: Forrester, blog ROI, Charlene Li

Is the term “social media” moot? Steve Rubel thinks so, but a majority of his commenters, including some names you’d recognize, beg to differ. I’d love to hear your opinion. Are the lines blurred to the point there should no longer be a distinction? Fellow BBC bloggers (and others as well), what do you have to say?

I was going to let this one go, but Paul Chaney suggested I write this up as a post on how not to and how to pitch bloggers to write up stories for their blogs.

This morning I got an e-mail pitch from a PR company to write about a pretty cool use of blogs and real estate.  This isn’t too unusual for me, not as common as say Scoble, who just gave me an obscene number of e-mails to look for blog fodder for the PodTech blog, but it happens.  The story, like I said, was interesting, but immediately I saw a problem.  The company that did the blog was Paul’s company Blogging Systems, which would be fine except that Jim Turner and I work together in a competing company One By One Media.  So I couldn’t really give Paul and co. props without twisting it to also highlight the work that Jim and I do with OBO.

I replied with a polite e-mail back the the PR person, copying Paul, asking how Paul might want to handle this.  Then the PR guy calls me to talk about it.  Well, I explain, Paul and I are friends, but we’re also competitors.  Oh.  Wait, it gets better.  The PR company in question is Lee Odden’s company!  So we have four bloggers involved in this, who all know each other, and all contribute here too!  Yeah I told you it got better.  This is why this makes a great case study.  This is no fault of Lee’s or Paul’s, don’t worry guys.

So first thing about pitching bloggers is you have to do your research.  Not just, oh he/she blogs about business, you have to dig deeper you have to look into who that blogger is connected to on the blogosphere.  Who does he/she work for (and there could be several alliances there)?  Where does he/she contribute?

Bloggers are a very social and interconnected bunch.  We often wear many hats and have several gigs going at the same time. We also tend to know everyone in our niche, friends will help friends but we have to draw the line at competitors (even if they are friends).  Researching the blogger will help with this little problem.

Next you need to contact the blogger before the first pitch to find out if they are interested in being pitched.  Some bloggers don’t want to be pitched.  Others, like me, don’t mind, but I do like to be asked first (I’ve even blogged about this).

I don’t think the person pitching me really knew who I was.  If he had asked Paul or Lee they would have told him … yeah great blogger, bad choice for this pitch.  Let me sum up my recommendations for PR folks pitching bloggers:

• Do your research first
• Don’t e-mail out of the blue with a pitch
• Don’t call on the phone right away to push your pitch
• Do tell the blogger why they were picked.
• Don’t just say “I think this would be interesting for your blog” , unless you’ve already established a relationship with the blogger
• Don’t be offended if they pass
• Do thank them if they post
• Do track mention of the pitch topic, you might be getting slammed or miss a great post

Like I said, this the best part of this story is the whole interconnectedness of the whole thing.  Paul, Lee, Jim, and I all know each other and contribute here.  Again, this is no fault of Paul or Lee.  I’m sure they will get a chuckle out of it.

Tags: PR, pitching bloggers, PR case study

I’m moderating a discussion this week about CEO Blogging over on the IAOC blog. I’d love to hear your two cents on the numerous questions surrounding this topic du jour.

First question: Is it OK to ghostwrite a CEO blog? Waddya think? Click here to jump into the discussion.

Fortune 500 CEO blogger Jonathan Schwartz was quoted over the weekend in an AP story by Rachel Konrad titled Sun CEO Among the Few Chiefs Who Blog:

“The blog has become for me the single most effective vehicle to communicate to all of our constituencies – developers, media, analysts and shareholders,” Schwartz said in an interview in his Silicon Valley office. “When I go out and have dinner with a key analyst on Wall Street or a key investor from Europe and ask them if they’ve read my blog, they almost universally say yes.”

Check out my backstory on Rachel’s article, which ran in dozens of newspapers, as well as links to a list of CEO bloggers, etc. Dave Taylor and I were both quoted in the AP story.

I love getting new books to read. All my friends know that I am a voracious reader. Well today I received Steve and DL’s book in the mail (book blog here). I’ve only flipped through it, but at first skim it looks interesting. The book is titled “Publish and Prosper: Blogging for Your Business”. I think most of us here would agree (and maybe now I’m stepping into a contentious issue) that business blogs are really just now starting to catch on. I think small biz blogs are doing well, it’s the big guys that still have some work to do.

And well Canada Post has been painfully slow this week so I’m still waiting for Debbie Weil’s Corporate blogging book (book blog here). Sigh. Well at least I know I’ll have reading material for a while.

Not to be left out I’m also writing a book, but not about blogging but working from home. Have a visit over to Daddy Wears Slippers to Work, I’ll make sure I put the coffee on for you.

Tags: blogging, blogging books, book blogs, Debbie Weil, Steve Broback, DL Byron

UPDATE: The answer appears to be yes! Several hours after I wrote the entry below, Jonathan posted When I First Met Scott… A nice story about meeting retiring CEO Scott McNealy for the first time in 1992 or ’93. Followed by a riff on Sun’s mantra, “The network is the computer.” Go Jonathan! Hope you can keep it up.

…

Darn, it doesn’t look like it so far. Following yesterday’s news that Sun’s founding CEO, Scott McNealy, is stepping down – to be replaced by COO Jonathan Schwartz – I skipped over to Jonathan’s blog at blogs.sun.com/jonathan.

As of this morning, the latest entry is a week old, dated April 18, 2006, and talks about meeting Brazil’s President Luiz Inácio Lula Da Silva – and how cool that is.

I fact, Jonathan links back to a blog post he made on June 16, 2005 where he notes that “it’s cool to sit with a head of state, or a head of a corporation, or a CIO with an IT department bigger than Sun’s entire employee base.”

I quote that entry in The Corporate Blogging Book. It struck me as guilelessly transparent and a reason we love to read senior exec blogs – to find out what they’re really thinking.

So Jonathan… are you going to give up blogging? Do tell!

UPDATE: I emailed Noel Hartzell, Jonathan’s chief communications guy, to ask what was up with Jonathan’s blog. He just emailed back, writing:

stay tuned… 😉

So maybe Jonathan’s will be the first blog by a Fortune 500 CEO?

So Andy whimped out and asked me to post for him about the official release of his book “BlogWild!“. Geez Andy, it’s a great book! Why wouldn’t you want to write about it? Now I’ve already done a review of both Andy’s and Des’ books, but this is Andy’s day. The book is real, it’s done, it’s even hard cover!

And I really did enjoy it (I still have to try the recipes). Here’s my thing about business books. First they need to be readable. Good prose is key. Humour is important. Next, they need to cut to the chase. Brevity scores major points in my book. Took me less than an hour to go cover to cover (yeah, okay I skimmed the Typepad sections … but I know when I’m fixing Toby’s site I’ll be referring to it). So if you car pool to work or take transit, you might be able to be done and have action steps before you even get to work!

That brings me to my next (and next to last) point … action items. End the chapters with nice easy action items. Something short and tangible that could even be done while you’re on hold or something. Intense action items just don’t work. KISS. Keep It Simple Stupid.

Finally, the anti-hype factor. Yes, blogs are hot. Yes, people are clamoring about them. But there are real business reasons for using the a blog to get your message out. How about saving money! There’s a good one (and it’s in Andy’s book). Andy leverages the hype about blogs to get your attention, but then puts all the advice into anti-hype tone. This is so important. People might get sick of talking about “blogs” per se, but they aren’t going to get sick of being able to write about their business, communicate with customers, and get a good search engine ranking for like $15/mo.

So … Andy’s book is for real. Congrats Andy!. And boy with all the authors on this site I’m getting to feel like the odd man out! Oh well. Who wants to read a book written by a geek anyway.

Tags: BlogWild, Andy Wibbels

It was bound to happen. An A-list blogger or two decides to throw in the towel. Enough blogging is, er, enough. But why? Read on…

Two well-respected bloggers have announced their retirement recently. One is the irascible Dave Winer, creator of the RSS format and a blogger for almost a decade:

On March 13th he wrote in Scripting News:

I can do it, folks, I have already, in some sense, stopped one of my rivers, and soon, probably before the end of 2006, I will put this site in mothballs, in archive mode, and go on to other things, Murphy-willing of course…

Note his “I can do it” assertion, as if he’s already hearing the “No, you can’t!” chorus that did, in fact, spring up from the bloggerati upon his announcement.

Another is David Allen, best-selling author of Getting Things Done. On March 15th he wrote: I’m halting my personal blog for now…

‘Twas a noble experiment, 270 Entries and 1,529 Comments later, and it was great for me to experience this medium from the inside out, in my limited way. I’d probably continue it in some form, if I didn’t have a multitude of other things to do that are taking priority…

Get the inside story of how and why these two A-listers decided to retire from the blogosphere. They cite the time factor and re-ordering priorities as the main reasons. And one talks about wanting more “privacy.

More…

Wells Fargo is offering a sneak preview of the blog it launches tomorrow as part of the bank’s commemoration of San Francisco’s Great Fire & Earthquake of 1906. Guided By History, as the blog is called, is a group blog. It’s a great idea for an event-specific (and time-limited) blog. And yes, Wells Fargo appears to be the first Fortune 500 financial services company to launch a public blog.

I counted 10 contributors on the About page, including Wells Fargo’s new president and COO, John Stumpf. He’s made one of the first entries, titled A Ride Through History. It’s a bit too polished to qualify as “bloggy” in style but it’s pretty interesting. The 1906 earthquake and fire left half of San Francisco’s residents homeless and destroyed 490 city blocks, including Wells Fargo’s headquarters…

More

Today, less than 48 hours away from doing a presentation about business blogging at an Australian Marketing Institute seminar in Sydney, I am rather pleased to see that the lead story in the national newspaper The Australian’s IT Business segment, is ‘Blogging the Brand’, by Chris Jenkins. Neat: I can expect that a reasonable number of my marketing industry audience tomorrow night will have read or at least skimmed this piece on corporate blogging and will be ready with some good, challenging questions. It helps too, that the article comes close on the heels of a page 3 story last weekend in the Sydney Morning Herald, ‘Online buying frenzy as big business swoops on sites’, by highly respected journalist Tom Burton, about people making money from the web: about half of the article focuses on people making money from blogging.

Back to the article in The Australian. I found it quite informative, not so much for me in terms of  theories and broad observations about corporate blogging, but more because of comments from the trenches. I was particularly interested in the comments from Paul Crisp, ‘new media project leader’, responsible for the blogging operation at our major telco, one of Australia’s biggest corporations, Telstra, through its Now We Are Talking site, which has blogs by staff members as a feature.

Crisp acknowledges that Telstra had no Australian corporate blogging models to draw on, so had to adapt what it could learn from studying what US-based corporations were doing, such as Boeing, Microsoft and General Motors. He observes that Telstra does not need blogs to ‘push out’ information’, but sees blogs as giving the corporation a way to plug into public feedback (interesting, given that probably every Australian over the age of 15 has a Telstra story and they are not all positive!). He also sees blogs as allowing Telstra to put a different face to its message.

‘If you want to hear from the rank and file of the company, to try and put a face to the people that make this big company work and get their perspective and the challenges they face and what turns them on, here’s an opportunity to get it directly from the horse’s mouth.’

I took some time out to check out the blogs at Now We Are Talking. I had honestly expected them to be rather bland. They aren’t, and I’m impressed. I’m especially impressed because employees are writing about potentially contentious issues and there are comments on the blogs from the general public (I am so not a conspiracy theorist that I do believe they are from the general public!).  

The article also quotes Aussie Microsoft blogger, Frank Arrigo, author of the excellent Frankarr blog. On the subject of risk, which is invariably given prominence in the occasional Australian media story about corporate blogging, Frank observes succinctly: 

“There is always a risk, but it’s no different to me being at the pub and bitching about my job and there is a journo next to me,’ he says.

And with eminent good sense, it seems to me, Frank goes on to say that if he doesn’t want to see something appear on the front page of one of the national dailies, he doesn’t blog it.

(Note that the link above to the story in The Australian is a weblink but not a permalink and regrettably there is no link available for the Sydney Morning Herald piece.)

Malcolm Gladwell, author Blink and The Tipping Point, (two of my favorite books that I read last year,) has started blogging over at http://gladwell.typepad.com.

This only makes sense, since Gladwell has long been providing bloggers, especially business bloggers, with fodder for their posts.

What I love about Gladwell (and Steven D. Levitt, Stephen J. Dubner and Seth Godin) is how he makes you reflect on your own world view. You won’t always agree with these guys, but it does cause you to examine your own preconceptions that you might be holding onto out of sheer laziness.

BTW, I had never visited Gladwell’s home page before today, but I’m pretty sure he stole the idea from us.

Welcome to the blogosphere, Malcolm. Glad to hear your voice in the first person!

If you haven’t checked in lately with GM’s top blogger Bob Lutz (he’s GM’s global vice president for product development), head on over to FastLane right now. His most recent entry – Stop Me If You’ve Heard This One Before – is a cogent rant on GM’s “image” problem. He comes about as close as he can to acknowledging the elephant in the room (GM’s financial woes). He writes:

This issue, this question of how do we increase awareness, improve our image, and enhance public opinion of our cars and trucks, is weighing on everyone’s mind in this company, from the plant floors to the boardroom. We are all weary of hearing that “GM doesn’t have any vehicles that people want� or that GM “doesn’t excite anyone� or doesn’t have any products that are “relevant.�

And then further on, after citing a bunch of recent awards for GM cars (the Solstice, the Corvette, the Hummer):

And yet, the coverage of our financial state [I bolded this] continues to point out our alleged lack of cars and trucks that people want. All the while more than a quarter of the vehicles sold in America are ours.

And finally:

We need to step up our non-traditional communications and word of mouth, and get our message directly to the people on a grass roots level. This blog is one example — but we need more avenues, and bigger ideas. What do you think?

I don’t know about you but that sounds pretty transparent to me for a Fortune 500 blog. Translation: we’ve got a problem. Can you help? So far, 178 readers have left comments on this entry. Fascinating to read: lots of specifics, on warranties, 1-day take-home test drives, tips on how to deal with MSM’s approach to the GM death spiral story, etc.

I’ve been watching the VOIP marketplace for months now as we get to see the evolution of telephones from fixed wires and crazy, confusing charges to Internet-based phone systems that offer all-you-can-call dialing for a flat fixed fee, or even without any charge if you’re lucky enough to have the person on the other end also using the same service. From Google to eBay/Skype, Vonage to Vbuzzer and Jingle, there are more VOIP solutions than you can shake a stick at. But what about Microsoft? Finally, in a classic Microsoft corporate maneuver, its intentions can be ascertained:

    Microsoft partners with MCI for its VOIP solution

Me? I use both Vbuzzer (they’re offering a free trial period too!) and Skype, for North American and overseas calling, respectively. It’s a brave new world and I like it!

Guy Kawasaki, start-up guru and Mac enthusiast, has started his own blog called Let the Good Times Roll.

The blog offers good info for start-ups, including recent posts The Art of Evangelism and The Top Ten Lies of Venture Capitalists.

Mac fans like myself will also find interesting items, such as Guy’s take on Steve Jobs latest keynote and other Mac-centric posts.

I do wish he included trackbacks and categorized his posts, but you can’t have it all.

Weblogs Inc founder Jason Calacanis is taking BuzzMachine blogger Jeff Jarvis to task over something he said in a recent post about blog networks. Jeff argues that the internet "kills networks," particularly what he refers to as "permanent, closed networks" (though he doesn’t go into detail about what those are). Calacanis literally bites his head off in rebuttal. I love a good blogosphere fight! We haven’t had one in a while.

One of the great things about participating in a three-day conference like Blog Business Summit is meeting in the flesh people you’ve been interacting with online. (I ran a session featuring dueling corporate blogs: GM’s Fastlane blog vs. Intuit’s QuickBooks Online blog.)

Dave Tayor, who ran the BBS’s popular Blogging 101 pre-conference session, has penned a thoughtful article on this topic: The Critical Business Value of Attending Conferences. BTW, it’s been hugely fun for me to meet Dave in person for the first time after several years of email correspondence.

In addition, I’ve had the chance to meet a handful of whip-smart A-list women bloggers. In no order, a tip of the hat to Mary Hodder, Sally Falkow, Laurie Mayers, Rebecca Blood, Molly Holzschlag and Evelyn Rodriguez – all of whom presented at BBS. It’s been a thrill…

Caught Debbie while talking with Scoble.  Hmm  What’s on her mind do you think?