BusinessWeek reports on anonymous blogging gone bad in a recent article Busting a Rogue Blogger.

Yes, there’s controversy in the sexy world of patent litigation, as Troll Tracker–formerly anonymous, now outed as Rick Frenkel–a blogger who writes on patent trolling, was outed as a Cisco employee. Why is this relevant? Because Frenkel was blogging about the very issues that Cisco was in court over.

Apparently Cisco didn’t know that they employed the Troll Tracker, but Cisco General Counsel Mark Chandler cited the blog as an “independent source of information” while lobbying for changes in patent laws that would be beneficial to Cisco.

Death threats, bounties on the Troll Tracker’s identity, and litigation followed.

Cisco has since established some blogging policies, but they probably won’t help them in court. Even if these policies had been in place before Frankel started blogging anonymously, they probably wouldn’t save them from litigation.

Perhaps it’s time to start to develop your own business blogging policies for employees? What policies do you currently have in place?

This morning I wrote a post on my blog called “Bush No Longer a Miserable Failure, Claims Google.” It was in reaction to Google’s new algorithm that defuses “Google Bombs.”

At the bottom I linked to the post on Google’s blog that goes into more detail about what they did and why. (Whoops! I did it again!)

At the bottom of the post they have a section called “Links to this post” which has…wait for it…links to that post.

About a third of my traffic so far this morning is from that Google post, obviously from the blog’s readers.

Caveats:

• A spike in traffic is not the same thing as a spike in business.
• Don’t link to the Google blog unless you’re adding to the conversation.
• I’m not seeing a hard coded link to my blog from this page, so you’re probably not gaining any PageRank.

This isn’t the first time I’ve gotten this reaction from linking to Google’s blog. To make the most out of it, you probably want to get your link in their early, while there’s still a lot of people coming to that post.

Alternatively, you could link to it late, and hope few people link after you, pushing you down the list.

Like any other technique, this is easily abused. Use it only for good, my young padawan.

Sean Kelly, who writes the Franchise Pick blog for b5media (where I am also and author and channel editor), has a pretty disturbing, if true, post about the coffee franchise Cuppy’s (formerly Java Jo’z).

The gist is that few months ago Scoble wrote about his brother Ben’s problems with the franchise.  A tempest ensued over allegations of bad business practices from Cuppy’s.  Fair enough, standard fare for the Blogosphere.  The odd thing is that suddenly Scoble’s post disappeared.  So did posts on both of his brothers’ blogs.  Then other negative posts started disappearing and blogs critical to Cuppy’s started to have problems.  To make it more interesting, comments on the LJ and Xanaga sites for Cuppy’s turned effusively glowing.  There are now questions regarding the company threatening or even (maybe) bribing bloggers to delete posts or change their tune.

Sean has heard from Ben Scoble and he can’t talk about the issue, which means that some legal maneuvering has been taking place.  So the question remains, what’s going on here?  Is a company trying to silence critics?  While there might not be any thing wrong going on here, it certainly doesn’t look good.

Tags: Cuppy’s, Java Jo’z, franchises

Chris Richardson at WebProNews has a good article outlining some of the complaints against Google’s Blog Search.

Seems a lot of blogs are scraping content to either redirect visitors to another page or to sell Google Ads on their own blog. Who makes money on Google Ads? Well, Google of course! What’s especially frustrating is that many if not most of the offending blogs are on Blogger, owned by, of course, Google.
By running a Google Alert on “flyte” I’m finding about one blog a day that’s scraping my content to drive traffic to their sites to sell more Google Ads. However, since not all of my posts include the word “flyte” I’m only catching a fraction. (I share a name with a college football coach, so the Google Alert on “Rich Brooks” was not helpful.)

Is it even possible for me to write a paragraph about the Web that doesn’t include the word Google or a product owned by Google? Only time will tell….

There’s something rotten in the state of the blogosphere.

Like most neo-narcisists, I have a Google Alert going on my name, or more specifically, the name of my company. Every day, I get reports on posts I’ve done that mention “flyte,” or traffic reports involving people named “Flyte,” or updates on the Brideshead Revisited movie that may or not be made, or, more recently, seeing my work appear without my permission at other blogs.

These blogs have invariably scraped content from a post of mine, sometimes w/credit, sometimes w/o, and used the content w/o comment to sell Google Ads. Of course, anyone coming to the site will invariably click on one of those ads, because the scraped content is often incomplete and thus incoherent. For example:

Although there are several Web sites dedicated to organizing and promoting … To start, I?d recommend using a hosting service that specializes in Podcasts. … His podcast, flyte: Web strategies for small business, is available at …

Yeah, I’d be proud of that.

Each time I find content that’s been scraped selling Adwords I report it to Google. Here’s how:

1. Click on the link that says “Ads by Goooooogle.”
2. Scroll down the following page and click on “Send Google your thoughts on the site or the ads you just saw.”
3. Click on the “Also report a Violation?” link.
4. Report to Google that this blog/site is scraping content from your blog (assuming they are.)

If it’s a Blogger blog you can also flag it for in appropriate content.

Unfortunately, I’m concerned that Google’s not concerned enough. After all, they make money every time someone clicks on one of these ads. While I like the people at Google, and I think they’re bright and they want to do the right thing, this may be a case of the fox guarding the chicken coop.

Recently, Search Engine Roundable reported that Google had a patent application named “Detecting spam documents in a phrase based information retrieval system,” so maybe they’re taking it seriously.

However, until they do take it seriously bloggers need to be watching that their own content isn’t being scraped and Adwords advertisers should probably require that their ads only appear at Google, and not on 3rd party sites.

In an article that’s sure to take the joy out of any blogging enterprise, Internet Business Law Services has posted Internet Law: Employee Blogs Pose Potential Problems for Businesses.

While I’m sure that a number of large businesses have experienced problems with employees’ blogs (the article references a few cases), maybe the first step a company should take when employees complain in their blog is to take their complaints seriously! (Of course, I run a small business; what do I know about keeping peons in their place?)

This article talks specifically about personal blogs that employees work on after hours (or perhaps when the boss isn’t looking.) They look at what happens when the employees blog about work, disparage co-workers, or share company secrets.
If you do run a large business, or you’ve given your employees good reason to despise you, the article does have some helpful hints on new entries for the employee handbook, like making sure employees who blog about work state that these are their own opinions and not that of the company, and not to reveal any trade secrets.

Unfortunately, the article doesn’t give any advice on keeping your employees happy, engaged, or giving them reasons to blog positive.

I caught on Steve’s blog last night and via Jeff Jarvis this morning, Richard Edelman’s blog what is an interesting follow up to yesterday’s news about Wal-Mart (Walgate? Floggergate?).

From Richard Edelman’s blog:

• We are undertaking a thorough audit around the world to ensure we apply best practice guidelines to every program in every market and specialty area.
• We are requiring that all employees attend an Edelman University class on ethics in social media, hosted by members of me2revolution team as well as external experts. This will take place before the end of next week
• We are establishing a 24/7 hotline so our me2revolution team can review, provide counsel and apply best practice guidelines on social media programs before their implementation. This ensures that programs adhere to the WOMMA guidelines or best-in-class standards around the world.
• We are creating ethics materials that will be distributed to each office and all new hires.

This is just the beginning. We recognize we have further to go. You can and should be helping us. I appreciate all the invaluable feedback you have provided during this week–and we have taken action on at least of one of your comments. If there any other actions that you would advise us to consider, I would welcome them.

The question is then, is this enough?  On the surface, I’d say it’s a really good start.  Time is going to have to tell though.  I suggested in a comment on Richard’s blog that they need to tout some successes and start a blog with a client that really follows all the principles and ethos of WOMMA.  And hire some outside biz bloggers as coaches wouldn’t hurt either.

You can bet this is going to be talked about at Blog Business Summit next week!

Tags: Edelman, PR blogs, flogs, flogging, Wal-Mart

This is not a good couple weeks to be working at Edelman.  Okay, first we have the whole Walmarting across America thing and subsequent apology now, Edelman is coming clean that two more of the Wal-Mart blogs are actually flogs written by Edelman employees.  Yikes.  It turns out (shocker … not) that Working Families for Wal-Mart and PaidCritics.org are Edelman PR fronts (yeah there’s irony for you).

Well Shel applauds them for at least admitting it now (instead of being outed), B.L. wants their head, or at least their butt out of WOMMA, Mathew ponders if PR folks can really be transparent and do their job (good question).

I think this whole fiasco, debacle (anybody have some more words for this?) calls into question, as Mathew and Shel suggest, can PR and blogs actually co-exist?  I don’t think so.  At least not like this.  You just can’t have “corporate fronts” as blogs.  You want to reach out to critics?  You want to get feedback?  Then just have a regular old blog.  No, a “Wal-Mart employee blog” isn’t going to fly and we all know why.  I think a Wal-Mart exec blog might work, if they could take the heat, and I don’t think they could.

I have a good number of friends in the PR biz.  This can’t be a fun time for them.  Everyone is now questioning PR and blogs.  Every company blog or blog that seems to be arms-length is suspect.  Is disclosure enough?  Is authenticity and transparency enough?

Steve … man I’d love to do a podcast with you on this.  Just get your thoughts.  Are you game?

The MediaPost broke the story, follow more on Techmeme.

Tags: flogs, Edelman, Wal-Mart, PR nightmare

  steroids pills for sale

I’m still amazed at this situation. Edelman PR, one of the premier public relations agencies in the world and a company that not only hired sharp blogger Steve Rubel but prides itself on really understanding the new world of Web 2.0 and the blogosphere, screwed up royally, and no-one seems to be particularly upset.

The situation: They created the Walmarting Across America blog which pretended to be a couple of middle aged RV enthusiasts driving from Wal-Mart to Wal-Mart and blogging about their experiences, mostly with how wonderful Wal-Mart was. No surprise, the blog effort was a campaign paid for by Wal-Mart!

When it came out that it was a fake blog and that Edelman was being duplicitous and tricking people, it also became obvious that they’d violated the very code of Word of Mouth Marketing ethics they’d helped create.

The response of the blogosphere? Oh, Richard Edelman apologized, and Steve Rubel said he had nothing to do with the account or the campaign. And all is well. Or is it?

If you want to have an example of the class structure within the blogosphere, go and read how top bloggers like Debbie Weil, Neville Hobson and Robert Scoble are not just accepting Edelman’s apology, but being apologists for the company themselves. What the heck?

I don’t agree. I think that there’s a much bigger issue of ethical consistency, of leadership and of hypocrisy, and I write about it at length on my main blog: Edelman screws up with Duplicitous Wal-Mart Blog, but it’s okay?

Des let us know via our BBC contributors list that he found a site that was scraping all our content from BBC and reposting it, verbatim.

The blog in question was using our feed from Feedburner to access our content.  The blog posts even included our Feedflare items (more on that later).  However there is no attribution that the posts come from BBC or are written by someone else.  To make matters worse, this blogger even copied all our tags and categories for his own blog.  I left a comment on own of my own posts that was scraped asking this person to stop and that he was in violation of the DMCA and international copyright law (the comment is still in moderation, imagine that).  So, then, what can you do about a splog scrape?  This is what we’ve done so far.

Right now we’ve thrown down the first gauntlet to try to embarrass this person.  We’ve added to our Feedflare items (which you can see in our feed) a CreativeCommons license, Copyright statement, and Attribution link.  All of these things will make it really clear to a reader that a) the content doesn’t belong to him and b) who the content really does belong to.

Is that going to be enough?  Probably not.  We can also file DMCA papers to Google and his ISP, which is pretty serious stuff.  Google does not take kindly to people using Adsense to make money off stolen content.  ISPs also get a little edgy about this kind of stuff too.  One course of action that we haven’t taken, yet, is actually altering our feed.  Right now we publish a full feed (that is you get the complete content of the post).  There are lots of debates about full vs partial feeds, and this isn’t the time or place.  What we can do, and very easily with Feedburner, is to switch to not only a partial feed, but a partial feed with a message like “Sorry for the inconvenience, but some blogs are stealing the content from this blog so the feed has been truncated.  Stealing content is wrong.”

Does this tactic work?  Sure does.  Jim Turner and I helped a friend of ours do this and within a few days the scraping stopped.  Rather embarrassing and not good for clicks when a website visitor sees that message above.

Beyond the tactics for how to combat scrapers, how did we find out in the first place?  Des was the key to this.  He was looking at our Technorati links and saw something hinky.  A little digging led him to this blog and the discussion began.  We’ll keep you posted on how it all turns out.

Now there are legit ways to use and consolidate content from other blogs.  You can list headlines from a topic, couple sentences, and a link back … doing this ads content and value to your blog, in addition to your own content.  Recently I’ve been getting a lot of good traffic from a legit site in this way.  Just the headline from one of my posts (about the whole podcasting – netcasting question) on a Mac site brought a goodly number of visitors and it was my #1 referrer yesterday.  I’ve also seen my headlines and a few words on other sites as a “great links for the day” … always flattering to read that.

Where do you draw the line?  Fair use.  You can use a feed to bump up content on your site if you just use the headline, a short snippet of the post, don’t claim it’s yours, and link back to the author/original post.  That’s cool and helps everyone.  You may not, without permission, copy and republish an entire post on another site.  Note the “without permission” part … I’ve been asked and have granted permission for a few of my articles to be republished from time to time.  Again, always flattering.

This will probably be the first post of many on this affair … so watch our feed.

Technorati tags: content scraping, splogs, copyright law, DMCA, Feedburner

Niall Cook yesterday posted about CIOs and their thoughts about corporate blogs in an article by Andy McCue at Silicon.com.  He and I both agree that perhaps CIOs are a little paranoid when referring to blogs, but in their defense, it is scary for companies to try something new.  Many businesses don’t want to be the leader in new and different ways of corporate communication.  They like to be copycat for the things that work.  Until companies begin to embrace blogs as an online marketing tool and a way to communicate with clients and customers, they will tread lightly, making sure that the water is warm before jumping in the pool.  The best example of the fear is exemplified in the comment by Rob Wharton, CIO of Colt Telecoms:

“Blogs are popular because they tend to represent personal opinions and personality rather than corporate messages. Therefore we need to take a great deal of care to ensure appropriate use so we don’t devalue the blog concept, whilst avoiding mayhem in what essentially needs to be a controlled message.”

The first part of the comment is spot on, that blogging is a personality of your company and what it represents, and that can be a frightful thought.  What Mr. Wharton needs to realize is consumers and customers want to see that personality and they don’t want the corporate speak of the controlled message.  The “mayhem” he discusses can be controlled if the personality is proper.  Until they see it in action blogs are still the boogey man of corporate communication.

Wow. I just heard about this on the radio. I don’t want to get sucked into a political debate here (and since I moderate comments, I will delete those that are simply political rants), but apparently the Israeli government has sponsored a piece of software that Israelis have been urged to download that keeps them up to date about the online debate regarding the war with Lebonan. The software directs them online to discussion forums and Internet polls where software users can use their large numbers (thousands have downloaded it) to swing opinion on the debate.

Normally, it’s pornographers that pioneer new marketing and media strategies that mainstream advertisers and media companies come to adopt not long after (think of the VHS video tape format or pop-up ads). But I am sure it’s only a matter of time before some companies start using this politically motivated tactic in a similar capacity to emplower “word of mouth” networks to send armies of dittoheads to badger bloggers and other grassroots forums. Just imagine if they could somehow penetrate research panels like Greenfield or comScore (or, shudder to think, Nielsen Media Research). If nothing else, I’d be surprised if we didn’t see more of this as part of election online marketing tactics.

Strumpy (aka Amanda Chapel / anonymous PR blogger / tall, athletic, Pantene shoulder-length black hair, perfect perky boobs – ed. note: you’ve got to be kidding) is all fired up today with his/her new meme: The Death of Corporate Blogging.

God, (s)he’s clever the way she/he/it writes.

But (s)he’s wrong: corporate blogging – or at least the widespread use of blogging as a business communications tool is NOT dead. And I’m not just saying that because my new book, The Corporate Blogging Book (Penguin Portfolio August 2006), is coming out next week.

Well OK that’s one reason I’m saying it.

Corporate blogging is just getting started

The real reason is oh so simple. Far from being dead, corporate blogging – the use of a blog either internally or externally as part of a company’s online communications and marketing toolkit – is just getting started.

As Ken Yarmosh, who live-blogged my Washington DC book launch yesterday, put it:

“Despite the echoes we often hear in the halls of geek-dom, the blogosphere is not saturated yet. There are many, many more voices to come, blogging on everything from finance to real estate, to yes, even air conditioners. And I know, because I’ve met them this afternoon.” – Ken Y.

Look, I’m sifting through the stack of business cards I got yesterday and here are the kinds of corporate blogging wannabes who attended (I won’t use specific names out of respect for their privacy): commercial real estate, attorney-at-law, non-profit foundation, custom publishing group, government affairs office, board of trade, three or four national associations and so on.

Strumpy, read my book

Strumpy, read my book for god’s sake and maybe you’ll get it. I make a lot of points. Three of the key ones are this:

It’s not about being cool

Corporate blogging is not about being cool. It’s about following your customers where they’re going… and that’s online. You gotta be there to interact with your customers. It’s that simple. Blogging enables an instant (or almost) conversation with them. And that’s what people want. They want to be heard. They want to be acknowledged. Then they’re more apt to do business with you and your organization.

A blog is just a publishing platform
A blog is just a platform, a powerful, simple, inexpensive Web publishing system. Why in heck wouldn’t most companies adopt this platform? Call it Web 2.0. Call it common sense. Call it budget cutting. Who needs a whole IT department that takes months to update a page on a corporate site, when a non-techie manager can do it in minutes with blogging software?

Customers are driving this – not consultants
The new world that PR practitioners, marketing strategists and other consultants are touting is here. We haven’t concocted it as a way to line our pockets with gold. Marketing has become a two-way conversation between customer and corporation. The big guys at the top have lost control or at least complete control. A lot of the best creative stuff (new ideas, great writing) is bubbling up from below.

With 40,000 or 60,000 or whatever new videos being posted everyday to YouTube, with trackbacks and tagging and RSS and digging and Technorati and del.ici.ous and all that cool stuff innovating, fine tuning and becoming easier for the non-techie to use every day… well I don’t think it’s a stretch to say that corporate blogging is here to stay.

Remember, those ordinary people are customers. They’re driving this thing. Not the corporate blogging consultants.

Sorry Strumpy, stuff it.

Update: See here.
Technorati: the corporate blogging book , corporate blogging , debbie weil

I have been following the conversation in the blogging world of “Google’s Embarrassing Mistake” started by Dylan Tweney.  It seems that he as well as others feel that the nofollow tag was a patch that failed the blogoshpere and in fact may have been a detriment to bloggers:

Worse, nofollow has another, more pernicious effect, which is that it reduces the value of legitimate comments. Here’s how:

Why should I bother entering a comment on your blog, after all? Well, I might comment because you’re my friend. But I might also want some tiny little reward for participating in a discussion, contributing to the content on your site, and generally enhancing the value of the conversational Web. That reward? PageRank, baby. But if your blog uses the nofollow tag, you’ve just eliminated that tiny little bit of reciprocity. Thanks, but no thanks. I’d rather just comment on my own blog. And maybe, if you’re lucky, I’ll link back to you.

Jeremy Zawodny makes his own statement about the Nofollow tag with the cavalier attitude of “Kill em all let God sort em out” with his statement:

Look. Linking is part of what makes the web work. If you’re actually concerned about every link you make being counted in some global database of site endorsements, you’re probably over-thinking just a bit. Life’s too short for that, ya know? Link and be linked to. Let the search engines sort it out.

This is actually decent advice that Jeremy discusses as stated by Nick Wilson at Performancing and I would have to agree.

Comment spam continues to be an ever increasing problem in the blogosphere, and there have yet to be any applications that are the end all solution.  Dylan does come up with a fairly simple solution to the problem in his step by step tutorial:

In fact, the solution to comment spam is simple. I’ve used it both on this blog, and on my haiku site. Here’s the step-by-step solution:

Step 1. Automatically moderate any comments that include hyperlinks.
Step 2. There is no step 2.

Moderation of any and all comments does pose somewhat of a problem in the fast world of the blogosphere.  I have moderation of comments on my own blog when a hyperlink is placed in the comment, but the problem is when I am not in front of the computer making sure comments are moderated in real time.  I could miss out on a great conversation if after 2 days I finally get around to allowing a comment. 

One thing about the discussion is certain, comment spam for the future is here to stay.

I’m quoted in today’s San Jose Mercury News in an article about the new Google China blog: “Google launches China blog a day before China hearing.” The reporter, Elise Ackerman, has just been assigned full-time to “Google” as a beat which she was really excited about. She phoned me late yesterday for an interview. Could hear her madly typing as we spoke, as she was on deadline. The story got a “weird edit” at the last minute, Elise said in an email this morning.

As in a, um, run-on sentence:

“Debbie Weil, author of the forthcoming “The Corporate Blogging Book: Absolutely Everything You Need to Know to Get It Right,” said the idea [of the blog] was sound, but did not bring up the questions Google faced about its dealings with China overshadowed what would otherwise be a chirpy corporate branding effort.

[Update: the run-on has been fixed.]

The point of the article is the rather odd timing of the launch of Google’s chirpy China blog one day before the contentious hearings in the House this week.

BTW, I agreed with Joe Nocera’s provocative column in yesterday’s New York Times about the hearings: Enough Shame to Go Around on China. His point…

Continue reading

The Economist published an article this week on the threats and opportunities of blogs and bloggers, “Corporate reputations – The blog in the corporate machine“.

The Threat:

“The spread of “social mediaâ€? across the internet—such as online discussion groups, e-mailing lists and blogs—has brought forth a new breed of brand assassin, who can materialise from nowhere and savage a firm’s reputation.”

The Opportunity:

“Many big companies have been looking eagerly for ways to tailor their advertising to specific groups of consumers. They have found that web logs and internet discussion groups, which bring together people of similar interests, can help them turn hot links into cold cash. But besides trying to get out their message, companies are also learning that blogs can provide early warning signs of potential problems.”

Steve Rubel was also quoted in the article giving tips on how to use a blog for crisis communications, suggesting the creation of a “lockbox blog”.

Despite the attempt at describing pros and cons of consumer generated media and blogs in particular, the article doesn’t do justice to the many positive marketing, PR and branding benefits. Reputation management is not the only reason companies should pay attention to the blogosphere. Regardless, the article does draw more attention to blogging with an influential audience and that’s a good thing.

As I sat perusing my web feeds in my aggregator, I was reading blog posts that referenced “Blog Marketing”.  One thing led to another, and I found myself staring at a most upsetting site.  A splog generator.  This is a company I really did not want to link to, but nonetheless, I want to hunt out and make these companies known.  This would be a classic example of the wrong way to use blogs for a business.  This is a problem that needs to be addressed.  I think it’s time to report this site to the Splog Terminator

Steve Rubel shares some stats today regarding the growing prevalence of spam blogs, otherwise known as splogs. Citing a UMBC eBiquity Research Group study it appears that up to 75% of pings to blog ping servers are from these thorns in the blogosphere’s flesh.

Steve addresses the issue head on with the question, "Does anyone care…?" I’m sure people do, but if so, where’s the outcry? Other than Mark Cuban that is. Perhaps splogs have not sullied the reputation of the blogosphere to the degree that something obviously has to be done. But, from a marketing standpoint, I don’t know of any other tactic that could turn marketers off to using blogs than splogs and I challenge us to take a proactive approach. And I’d really like to know what other BBC contributors think.

Shankar Gupta at MediaPost Publications reports of  PriceRitePhoto.com, a Brooklyn, N.Y camera e-retailer, that recently found that if you make angry the wrong blogger, life can be turned upside down pretty quickly and with a dangerous outcome.

Due to a terrible experience with the company, a blogger, Thomas Hawk, at Digital Connection blogged about the terrible ordeal.

Continue reading the outcome of his post.